Purchasing Policy:

  • Our cakes can be ordered online, at any of our outlets, via phone calls, WhatsApp or email. We deliver to all physical addresses in Singapore including Sentosa & Marina Bay Sands.
  • Cake orders are subject to the availability of ingredients, stocks and kitchen lead-time.
  • Prices and specifications are correct at the time of publishing and are subject to change without notice.
  • Photos are for illustration purposes only. We reserve the right to change the decoration/presentation of the actual cake depending on the availability of fruits and other
  • Full payment is required upon placement of order. We prefer PayNow or Bank Transfer.
  • Cakes not collected by the end of our business day will be disposed of with no refund. Date change is not possible due to hygiene reasons.
  • Any refund will be made through the issuance of a e-voucher valid for 6 months from the date of issue.

 

Order:

  • Regular Cakes: Order 3 or more days from the order date.
  • Customised Cakes: Order 7 or more days from the order date.

You may also email your orders directly to us, via our “Contact Us” page, by SMS, by WhatsApp or telephone. Please note orders are not confirmed until payment is made.

Advance Orders

We accept orders for pickup or delivery up to 6 weeks from order date. 

Payment:

Online Orders:  We prefer PayNow. Please reference your order number. For those who choose to pay with a credit card, we will call you to obtain the credit card info.

Telephone Orders:  You may do PayNow or credit card.

WhatsApp/SMS Orders: You may do PayNow or credit card.

Walk-In Customers: You may pay by cash, or Visa/MasterCard or American Express – debit or credit for purchases.

CPPL QR Code

PayNow: Please use this QR Code, quote your order number or your name in the transaction for orders placed with Icon Village, MBLM, Republic Plaza, Century Square & Chai Chee only.

 

No Co-delivery:

​We apologise we cannot co-deliver any items (cards, wine, flowers, etc.) with our products as we cannot take the responsibility for loss or breakage.

 

Change of Delivery Address:

Changes after order is confirmed is possible within the grace period. Do note change to a different address may attract additional fees due to greater distance and/or other circumstances.

 

Cancellation & Refund of Order:

  • Regular Cakes: Order 3 or more days from the order date.

Cancellation: Grace period is 24 hours from POS, credit card receipt or PayNow record. No refund given after grace period.

  • Customised Cakes: Order 7 or more days from the order date.

Cancellation: Grace period is 24 hours from POS, credit card receipt or PayNow record. Cancellation within the 3rd day of order attracts a $20 admin fee. Cancellation from the 4th day has no refund.

Refunds

  • A refund processing fee of $10.70 after the grace period applies.
  • Refunds net of the refund processing fee will be made through the issuance of a e-voucher valid for 6 months from the date of issue.

 

Delivery Fee Chart:

From Chai Chee Delivery Fee
≤15.00km        16.10
≤20.00km        19.30
≤25.00km         22.50
>25.01km         30.00

Exceptions to above table:

1. Marina Bay Sands & Sentosa attract an additional $10 due to additional time or parking

2. Airline House, Changi Airfreight House, Changi Airport locations attract an additional $10

3. Jurong Island, Tuas locations are $30

 

ご注文方法:

お客様へよりよいサービスを提供するため、ショッピングカートを使ってのご注文をお願いいたします。こちらのショッピングカートご利用の際、日本語が文字化けいたしますので、英語もしくはローマ字でご記入をお願いいたします。

 

お支払い方法:

インターネット、でのご注文のお客様には保証のためクレジットカード(ビザまたはマスターカード)の番号と有効期限を入力していただくことをご了承ください。 ご注文内容に不明な点があった場合のみこちらから確認のお電話をさせていただきます。問題が無い場合は確認の電話はいたしません。(ご来店のお日にち、時間等が入力されていない事がありますのでご注意ください。) お電話、SMS,メールにてご予約のお客様にも保証のため、クレジットカード情報を伺っております。ご理解いただけますようお願いいたします。 現金、クレジットカード、ネッツでのお支払いが店頭では可能です。事前にクレジットカードでの引き落とし希望のお客様は、その旨を備考欄にご記入ください。

 

キャンセルについて

ご注文の変更、キャンセルはケーキお引き取り日の前日の午後12時まででお願いいたします。それ以降のキャンセル等はお受けできませんのでご了承ください。変更、キャンセルはメールでお願いいたします。お電話での変更等は営業時間内でお願いいたします。営業時間は、平日午前11時から午後7時、土曜午前11時から午後6時、日曜または祝日午前11時から午後5時までとなっております。 もう既にお支払いがクレジットカードで完了しているお客様の場合、5%のキャンセル料が発生いたしますのでご注意ください。ネッツNETS/PayNowで支払いの場合は3%のキャンセル料が発生いたしますのでご了承ください。また、カスタマイズケーキにつきましては、キャンセルを一切お受け致しませんのでご了承ください。